IT Team Lead (m/w/d) Help Desk - Western Europe

Vollzeit

Oststraße 7, 48341 Altenberge, Deutschland

Berufserfahrene

Hybrid

ALS is a global leader in testing, providing comprehensive testing solutions to clients in a wide range of industries around the world. Using state-of-the-art technologies and innovative methodologies, our dedicated international teams deliver the highest-quality testing services and personalised solutions supported by local expertise. The ALS mission is helping our clients leverage the power of data-driven insights for a safer and healthier world.

About the role

The Team Lead Helpdesk (mainly for Germany and France) acts as the strategic interface between IT and business units, ensuring IT services are aligned with business needs while overseeing operational excellence within Western Europe. This role combines stakeholder engagement with hands-on operational responsibilities, including location specific desktop support, asset management, and coordination of IT services for office buildings and changes. The position has a line reporting responsibility to the EMEA IT Manager.

Requirements

• Bachelor’s degree in Information Technology, Business Administration, or a related field
• Experience in IT operations, business relationship management, and location-level IT service delivery (2+ years)
• Strong knowledge of IT service management frameworks, including ITIL and infrastructure support models
• Proven capability in stakeholder engagement, demand management, and translation of business requirements into IT solutions
• Experience in IT budget management, cost control, and vendor coordination
• Certifications such as ITIL, BRMP, PMP/PRINCE2, ISO/IEC 20000, or comparable credentials (preferred)
• Strong competencies in strategic thinking, relationship building, problem solving, and cross-functional communication
• Fluency in German and English for daily collaboration in both teams
• Willingness to travel to the french site as required (approx. once every quarter)

Responsibitities

• Business relationship management with Western Europe stakeholders, including translation of business needs into IT service requirements and demand planning
• Responsibility for local IT operations, including L3 end-user support, conference room and printer services, office build/move/change activities, and hands-on infrastructure support
• Management of IT assets and end-user computing devices, including inventory control, lifecycle management, procurement, and deployment
• Oversight of local IT budgets, cost optimisation activities, and coordination of vendors and service providers with SLA monitoring
• Governance, compliance, and risk management, including adherence to global standards, audit support, documentation, and reporting
• Leadership of local IT support teams, including mentoring, coordination with regional and global IT functions, and promotion of service excellence
• Cross-functional collaboration with infrastructure, enterprise architecture, application management, cybersecurity, and project management teams

What we offer

Time to Recharge: 30 days of vacation, flexible working hours,

Smooth Start & Growth: Structured onboarding and personalized development opportunities

Health & Fitness: Company fitness programs (Hansefit + EGYM Wellpass), corporate health management

Security & Support: Company pension plan, capital-forming benefits

Exclusive Perks: Job bike leasing, access to employee discount platforms

3 erste gute Gründe, um dich für ALS als Arbeitgeber zu entscheiden

One ALS

Nachhaltigkeit und Umweltbewusstsein stehen für uns im Fokus - gemeinsam mit unseren Mitarbeitenden streben wir danach, die Welt jeden Tag ein kleines Stückchen besser zu machen. Möchtest auch DU Teil davon werden?

Urlaub

Die Welt entdecken, Städtetrip oder einfach mal runterkommen? Mit 30 Tagen Urlaub in Deutschland und 25 Tagen in der Schweiz kein Problem! Zusätzlich schenken wir Dir in Deutschland Rosenmontag, Heiligabend und Silvester je einen halben Urlaubstag. In der Schweiz sind der Tag nach Auffahrt, Heiligabend und Silvester komplett frei.

Absicherung und Schutz

In Deutschland profitierst du von einer Unterstützung der vermögenswirksamen Leistungen und einer betrieblichen Altersvorsorge. In der Schweiz übernehmen wir ab 5 Jahren Betriebszugehörigkeit einen höheren Arbeitgeberanteil in der Beruflichen Vorsorge (BVG).